Job Openings

Client Success Coordinator (Part-Time, Remote Contractor)

Helping Children And Their Families Heal—From The Inside Out

Jennifer Caryn Brand Nutrition is growing—and we’re looking for an experienced Client Success Coordinator (Contractor) to support children with chronic skin conditions (and their incredible families) every step of the way.

This is a flexible, part-time independent contractor role (5–10 hours/week to start, with room to grow). It’s perfect for someone who thrives on supporting people, managing the details, and building systems that keep everything running smoothly.

You’ll work independently (not as an employee) to support operations and client experience, while collaborating directly with Jennifer as needed.

Who This Role Is For

You’re a great fit if you:

✅ Are exceptionally organized and detail-oriented—mistakes don’t get past you
✅ Love anticipating needs and proactively solving problems
✅ Are warm, professional, and clear in all client communication
✅ Can confidently discuss pricing and logistics (this is not a sales role)
✅ Are experienced with or quick to learn project management systems
✅ Are comfortable building, documenting, and improving workflows and SOPs
✅ Are tech-savvy and adaptable (Gmail, Zoom, Kajabi, Practice Better, Google Drive)
✅ Have experience writing copy for email and social media (or are willing to learn)
✅ Have experience or familiarity with online/virtual business
✅ Are excited to contribute to work that supports healing for children and families

What You'll Be Responsible For

Client Experience & Coordination

Welcome and onboard new clients with clear, professional communication
Manage ongoing communication via Gmail, Practice Better, and Voxer
Track form submissions, labs, and follow-ups to keep clients engaged
Monitor payments, follow up on missed invoices, and ensure smooth transactions
Schedule and reschedule client sessions with sensitivity to time zones
Relay clear next steps after discovery calls or consults

Operations, Systems & Project Management

Set up and maintain a project management system (e.g., Monday, ClickUp, Asana)
Develop and refine SOPs to document internal workflows
Manage (and assist with implementing) internal projects, deadlines, and recurring operational tasks
Prepare client-facing resources, session materials, and launch logistics
Organize client records, notes, and documents for ease of access
Collaborate with Jennifer on backend organization, process optimization, and implementation

Tools You’ll Use

Experience is a plus—but we’re happy to train the right person:

Practice Better
Kajabi
Google Workspace (Docs, Sheets, Drive)
Gmail
Zoom
Dropbox
Voxer
Project management tools (like Monday, ClickUp, or similar)

This Role Is NOT a Fit If You:

🚫 Are growing your own business or looking for mentorship
🚫 Get overwhelmed with new tech or software
🚫 Don’t want to talk about pricing or scheduling logistics
🚫 Need frequent oversight to complete tasks

Compensation & Details

🕒 Part-time contractor (5–10 hrs/week to start)
💰 Hourly pay based on experience
💻 100% remote (U.S. based only)
🗓 Flexible schedule (but must meet deadlines and respond promptly)
📄 NDA required
⏱ Time-tracking app and monthly invoices required
🔒 This is an independent contractor role, not an employee position. You are responsible for your own taxes, business expenses, and equipment.

How to Apply

📧 Email [email protected]
📌 Subject Line: Client Success Coordinator – I’m interested and ready to rock and roll!

Include the following in the body of your email:

Your superpower and how it will help in this role
Why you're excited about this opportunity
Your top 3 professional goals for the next 5 years
What state you're located in
Whether you’re set up as an LLC or business entity
📎 Attach your resume or CV (PDF format)

We’re looking for someone reliable, capable, and kind—who’s ready to support our mission and make the work behind the scenes just as powerful as the healing our clients experience. 💛

Let us know if you’re the one!